For a stolen Xbox, go to Find out what to do if your Xbox gets stolen. If your device was lost or stolen, you can locate and lock it remotely-go to Find and lock a lost Windows device. To learn how to rename a device, go to Manage your devices for Microsoft Store. If you lost your Bitlocker key, go to Find my BitLocker recovery key. If you received a device that hasn't been reset, you can do a clean install. Review your device details and select Unlink. You can then unlink the device from your Microsoft account so it doesn't affect your Microsoft Store device limit:įind the device you want to remove and select Unlink. Review your device details, select the box for I'm ready to remove this device, then select Remove. Under your device's name, select More actions > Remove. Select Show details to see info for that device. Go to, sign in, and find the device you want to remove. Remove a device from your Microsoft accountĪfter you've backed up and reset your device, you should remove it from your Microsoft account. Reset your console to factory defaults on Xbox One Resetting your device removes your files, settings, and apps, then reinstalls Windows.
Under Reset this PC, select Get started, and then follow the instructions on the screen. Select Start > Settings > Update & Security > Backup > Add a drive, and then choose an external drive.Īfter you've backed up the info you need, select Start > Settings > Update and security > Recovery. If you're planning to sell or gift your Windows 10 device or your Xbox One console, make sure you've removed all personal info from it.
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